Position:              Audience Services Representatives

Department:      Ticket Office

Reports to:          Audience Services Manager

Status:                  Part-time, Seasonal, Non-Exempt

Start Date:          August 2017

 

Basic Function:
Milwaukee Rep has an excellent opportunity for friendly and enthusiastic Audience Services Representatives for the 2017/18 Season. If you are skilled in customer service and would enjoy working with others in the exciting world of theater, this is the job for you! Available for immediate hiring, so interested applicants should apply promptly according to the directions below.

 

Duties and Responsibilities:
The Audience Services Representative assists patrons in person and on the phone, with single ticket and subscription ticket sales, exchanges, upgrades and donations. Employees in this job may be assigned to both Ticket Office window and phone functions, depending on the needs of The Rep.
• Assist patrons on the phone or in-person for single ticket and subscription ticket sales and exchanges.
• Describe and promote season ticket packages to single ticket inbound buyers
• Support the Theater’s fundraising efforts with simple donation requests during sales transactions, including explaining Theater’s donor benefits, specials, and offers
• Provide general information to subscribers and patrons
• Handle customer issues, or appropriately escalate to other personnel as needed
• Accurately count and balance received checks, cash and credit cards at the close of shift
• Process and distribute will-call during shows
• Deliver outstanding customer service

  • Answer patron questions promptly, accurately, respectfully, and thoroughly
    • Provide assistance as needed on various administrative projects
    • Contribute to a positive, supportive team environment where all staff members can be successful

 

Qualifications:
At least one year of successful customer service experience; sales experience preferred, and ticketing a plus. Demonstrated success handling cash, checks, and credit cards. Positive, articulate, outgoing, and friendly personality; a sense of humor a plus! Able to work in an upbeat and often fast-paced environment. Comfortable answering customer questions and patience to resolve customer service issues. Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and to maintain a high level of attention to detail. Tessitura experience desired. 
High school diploma (or GED). Ability to stand for long periods of time, up to the duration of a shift (Ticket Office) and communicate effectively over the telephone for the duration of a shift (Phones.) 
Professional regional theater experience or knowledge is preferred but not mandatory, and some flexibility in weekly hours is necessary. Immediate openings in all shifts. Compensation is $9.20 per hour. In addition, employees are eligible for comp tickets to our shows and are encouraged to attend.

 

To Apply:

Send cover letter and resume to Rachel Richter, Audience Services Manager at rrichter@milwaukeerep.comApplications accepted until positions filled, however looking to fill positions immediately in August. Please, no walk-ins or phone calls.

 

Milwaukee Repertory Theater is an Equal Opportunity Employer and is dedicated to building a culturally diverse and equitable environment and strongly encourages applications from a broad spectrum of people including women, people of color and other minorities. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply

 

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